lotto9 Terms and Conditions of Use

In these Terms and Conditions, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "lotto9" or "Platform" refers to the lotto9.wine website together with all related services, applications and features.
• "Member" or "Player" refers to any individual who has registered an account with lotto9 and uses this platform.
• "Account" refers to the personal user account registered by a member for the purpose of using lotto9 services.
• "Account Balance" refers to the total funds available in a member's account for use in games or withdrawal.
• "Bonus" refers to credits or additional funds awarded by lotto9 to members based on ongoing promotions or reward programmes.
• "Wagering Requirement" refers to the number of times a bonus amount must be wagered before winnings from that bonus can be withdrawn.
• "Games" covers all entertainment products offered on the lotto9 platform including online slots, live casino, sports betting, fishing games and mix parlay.

To register an account and use the lotto9 platform, you must meet the following eligibility requirements:

• Be at least 21 years old on the date of registration.
• Have full legal capacity to enter into a legally binding agreement.
• Not be on the self-exclusion list of any responsible gambling programme.
• Register as an individual, not on behalf of any third party or business entity.
• Provide accurate, current and complete information during the registration process.

lotto9 reserves the right to request supporting documents to verify a member's identity at any time. Documents that may be required include a copy of MyKad, bank statement or other relevant documents. Failure to comply with a verification request within the specified period may result in the account being suspended or terminated.

Each individual is only allowed to hold one active account at any one time. Holding multiple accounts under the same individual is a violation of these Terms and may result in the termination of all related accounts and forfeiture of balances and bonuses.

Member responsibilities relating to their account include the following:

• Keep the account username and password confidential at all times.
• Do not share login details with any other party.
• Report to customer support immediately if you suspect unauthorised access to your account.
• Ensure that account profile information is accurate and up to date, including email address and mobile phone number.
• Be responsible for all activity that occurs in your account unless it can be proven that unauthorised access has taken place.

lotto9 will not be liable for any loss arising from unauthorised access to your account caused by the member's negligence in protecting their login information.

lotto9 accepts deposits and processes withdrawals through supported payment methods. All transactions must be carried out using a payment method registered in the member's own name.

Accepted deposit and withdrawal methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency (USDT, BTC, ETH).

• Withdrawal requests are processed within 1 hour of approval.
• lotto9 reserves the right to request proof of ownership of the payment method before approving a withdrawal.
• Any withdrawal attempt linked to fraudulent activity will be investigated and may be reported to the relevant authorities.
• Funds deposited into the account cannot be refunded once used in games.

lotto9 offers various bonuses and promotions to members from time to time. Each bonus is subject to its own specific terms and conditions and the specified wagering requirements.

Welcome Bonus: 100% bonus on the first deposit up to RM888. Example: deposit RM100, receive a bonus of RM100, balance becomes RM200. The wagering requirement is 15x the bonus amount — in this case RM100 × 15 = RM1,500 must be wagered before bonus winnings can be withdrawn.

VIP Programme: Active members are eligible to join the lotto9 VIP programme, which offers weekly cashback based on membership tier:

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.4%
• Gold — weekly cashback up to 0.6%
• Platinum — weekly cashback up to 0.8%

Progression to a higher VIP tier depends on the member's level of activity and consistency of play. lotto9 reserves the right to modify or withdraw any promotion at any time with reasonable notice.

All games offered on the lotto9 platform including online slots, live casino, sports betting, fishing games and mix parlay are subject to their own specific rules. In general, the following rules apply to all games:

• Game results are final and cannot be appealed unless a verifiable technical error has occurred.
• In the event of a technical disruption during a game, lotto9 will investigate and resolve the case based on data stored in the system.
• Winnings obtained through exploitation of system bugs or technical errors will not be credited and may result in action being taken against the account in question.
• lotto9 reserves the right to void any bet or wager found to be in violation of the game rules.
• The RTP (Return to Player) for each game is as set by the respective game developer. General information about the RTP concept and game volatility is available in the FAQ section.

lotto9 is committed to promoting healthy and responsible gambling. This platform is designed for entertainment purposes only. Gambling is only suitable for individuals who can control their spending and understand the risks involved.

lotto9 provides responsible gambling tools to members, including:

• Deposit limits — members can set daily, weekly or monthly deposit limits to control their spending.
• Self-exclusion — members can apply to exclude themselves from the platform for a set period or permanently.
• Session time limits — tools to limit the amount of time spent in a gaming session.

If you feel that gambling is affecting you or someone close to you negatively, we encourage you to read our Responsible Gambling page for guidance and available support resources.

The following are strictly prohibited on the lotto9 platform. Violation of any of these may result in immediate account termination:

• Use of automated software, bots, or any unauthorised method to interact with the platform.
• Attempting to exploit the bonus system, payment system, or any part of the platform to gain unauthorised advantage.
• Sharing your account or allowing another party to use your account.
• Registering multiple accounts for yourself or on behalf of others.
• Money laundering activities or using the platform for any illegal purpose.
• Providing false information during registration or the identity verification process.
• Any form of threats, intimidation, or abusive language directed at support staff or other members.

Whether by the member or by lotto9, accounts may be terminated under certain circumstances.

Termination by Member: Members may request account closure at any time by contacting the customer support team via live chat or email. Any eligible account balance will be returned after verification.

Termination by lotto9: lotto9 reserves the right to close, suspend or restrict a member's account in the following cases:

• Violation of any clause in these Terms and Conditions.
• Suspicion or confirmation of fraud, money laundering, or other illegal activity.
• Failure to provide requested identity verification documents.
• Account inactivity for an extended period in accordance with lotto9's current policy.
• Request from the relevant authorities based on legal requirements.

In the event of account termination due to a violation of the Terms, lotto9 reserves the right to withhold all bonuses and winnings obtained through activities that breached those rules.

lotto9 is not liable for any losses, damages, or costs arising from the following situations:

• Service disruptions caused by circumstances beyond lotto9's control, including natural disasters, internet outages, and third-party infrastructure failures.
• Decisions or actions taken by members based on inaccurate or outdated information.
• Losses in games, which are an inherent risk of gambling activity.
• Unauthorised access to a member's account resulting from the member's own negligence.

lotto9 reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. Changes will take effect upon publication on the lotto9.wine website.

lotto9 will endeavour to notify members of significant changes through:

• A notice displayed prominently on the website.
• Email to the address registered in the member's account.

Continued use of the platform after changes to the Terms are published means the member agrees to be bound by the updated Terms. If a member does not agree with the changes, they must contact customer support to request account closure before using the platform further.

lotto9 operates under an international licence and is subject to the laws of the jurisdiction in which the licence is granted. These Terms and Conditions are interpreted in accordance with those relevant laws.

Should any dispute arise between a member and lotto9 regarding the use of the platform or the application of these Terms, the following procedure will be followed:

• Step 1: The member contacts lotto9 customer support to raise the dispute and attempt an informal resolution.
• Step 2: If an informal resolution is not reached, the dispute will be referred to the lotto9 management team for further review.
• Step 3: As a final step, the dispute may be referred to an independent and recognised third-party dispute resolution body.

lotto9 is committed to resolving every dispute fairly, transparently, and within a reasonable time. Our customer support team is available 24/7 via live chat or email at [email protected] for any enquiries or complaints.