Privacy Policy lotto9

1. Definitions and Interpretation

In this Privacy Policy, the following terms carry the meanings stated below:

• "lotto9" — refers to the online gambling platform at lotto9.wine operating under international licensing.
• "User" or "You" — refers to any individual who registers, browses or uses the services provided by lotto9.
• "Personal Data" — refers to any information that can identify you as an individual directly or indirectly, including your name, identity card number (MyKad), email address, mobile phone number, account details and financial information.
• "Processing" — refers to any operation carried out on personal data, including collection, storage, use, disclosure and deletion.
• "Third Party" — refers to any party other than lotto9 and the user, including service providers, payment partners and regulatory bodies.

2. Information We Collect

lotto9 collects your personal information through various channels during the registration process, platform usage and interactions with our support team. The types of information collected are as follows:

2.1 Account Registration Information

• Full name as shown on identity card (MyKad)
• Identity card number or passport number
• Date of birth (to verify that you are 21 years of age or older)
• Active email address
• Mobile phone number registered in Malaysia
• Account password in encrypted hash form

2.2 Financial and Transaction Information

• e-wallet account details (Touch 'n Go eWallet, DuitNow)
• Bank account information for FPX (bank name only)
• Cryptocurrency wallet addresses (USDT, BTC, ETH)
• Deposit records, withdrawals and transaction history

2.3 Technical and Usage Information

• IP address and general location (country or state level)
• Device type, operating system and web browser used
• Login records including date, time and session location
• Game records, bets placed and activity within the platform
• Website interaction data including pages visited

2.4 Identity Verification Information (KYC)

To meet licensing requirements and prevent fraud, we may require additional documents such as a copy of your identity card, a selfie for facial verification purposes, and a bank statement or proof of current address.

3. Use of Personal Information

lotto9 uses the personal data collected solely for legitimate and reasonable purposes, including:

• Processing account registration and verifying user identity
• Processing deposits and withdrawals securely via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Providing 24/7 customer support via live chat and email
• Sending notifications related to accounts, transactions and relevant promotions
• Identifying and preventing fraud, money laundering and other illegal activities
• Complying with legal requirements and international licensing regulations
• Monitoring and improving platform performance from time to time
• Analysing usage patterns to improve the user experience
• Enforcing the lotto9 Terms and Conditions and other policies

lotto9 will not use your personal data for any purpose not stated in this policy without obtaining your consent first.

4. Disclosure to Third Parties

lotto9 does not sell, rent or transfer your personal data to third parties for commercial marketing purposes. However, we may share your information in the following limited situations:

4.1 Payment Service Providers

To process deposits and withdrawals, the necessary transaction information will be shared with e-wallet providers, banks and cryptocurrency payment processors. These parties are bound by strict confidentiality agreements.

4.2 Game Software Providers

Third-party game providers offering games on the lotto9 platform may receive the minimum technical data required to deliver their gaming services. Any such data transfer is subject to a valid data protection agreement.

4.3 Legal and Enforcement Requirements

lotto9 may be required to disclose your personal data to the relevant authorities where there is a valid court order, criminal investigation or international licensing compliance requirement.

4.4 Transfers within the Corporate Group

In the event of a business restructuring, merger or acquisition, user personal data may be transferred to a new entity that will continue to be subject to the same or stricter privacy policy.

5. Cookies and Tracking Technologies

lotto9 uses cookies and similar tracking technologies to ensure the website functions properly and to improve your experience.

5.1 Essential Cookies (Required)

These cookies are required for the website to function correctly. They include login session cookies, security tokens and your preferred language settings. The website cannot function without this type of cookie.

5.2 Performance and Analytics Cookies

We use analytics cookies to understand how users interact with our website — such as which pages are visited most often and how long is spent on them. This helps us continuously improve our services.

5.3 Preference Cookies

Preference cookies save your personal settings such as display preferences, notifications and game preferences so you do not need to reconfigure them each time you log in.

You can manage cookie settings through your web browser at any time. However, please note that disabling essential cookies may affect certain functions of the lotto9 platform.

6. Data Security

lotto9 implements various technical and administrative measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure:

• SSL/TLS encryption for all data transmission between your browser and our servers
• Database encryption for sensitive information such as passwords and financial details
• Tiered access controls ensuring that only authorised personnel can access user data
• Continuous system monitoring to detect any intrusion attempts
• Regular security audits by independent experts
• A comprehensive incident response plan to address any data breach

Although we take all reasonable precautions, no security system in the world can guarantee absolute 100% protection. You are therefore also responsible for keeping your password and account login details secure.

7. Your Rights

As a lotto9 platform user, you have certain rights regarding your personal data. You may submit requests relating to these rights via live chat or by sending us an email:

7.1 Right of Access

You have the right to obtain a copy of the personal data we hold about you. This request will be processed within a reasonable timeframe subject to identity verification requirements.

7.2 Right of Rectification

If any personal data we hold about you is inaccurate or out of date, you have the right to request that a correction be made. Some changes (such as name and date of birth) may require supporting documents.

7.3 Right of Erasure

In certain situations, you may request that your personal data be deleted. However, this request may not be fully fulfilled if there are legal or contractual requirements to retain certain records, including financial transaction records.

7.4 Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes at any time by contacting our support team.

7.5 Right to Withdraw Consent

Where the processing of your personal data relies on consent you have provided, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of processing that has already taken place.

8. Data Retention Period

lotto9 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law and international licensing requirements.

• Active account data: retained for the duration the account is active and for a specified period after account closure
• Financial transaction records: retained in accordance with financial compliance and relevant legal requirements
• Access and security logs: retained for the period required for forensic and security purposes
• Support communication records: retained to assist with follow-up cases and for quality training purposes

Once the specified retention period has ended, your data will be securely deleted or anonymised in accordance with our data deletion procedures.

9. Child Protection and Age Restrictions

lotto9 services are exclusively for individuals aged 21 and above only. We do not knowingly collect or process personal data of individuals below the specified age limit.

During the registration process, you are required to confirm that you have reached the specified age. Further identity verification (KYC) may be requested to verify your age when necessary.

If you are aware that someone under the age of 21 has registered a lotto9 account, please contact our support team immediately via live chat or our email.

10. Changes to This Privacy Policy

lotto9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or changes in the services we offer.

Any significant changes will be communicated to users via:

• Email notification to the address registered with your account
• A clear notice on the main page of the lotto9.wine website
• A notification pop-up upon login after the changes take effect

Continued use of the lotto9 platform after the updated Privacy Policy takes effect is considered your acceptance of those changes. We therefore encourage you to review this page from time to time.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat 24/7: Available directly on the lotto9.wine website at any time
• Email: [email protected]

Our support service operates fully in Malay and English, 24 hours a day, 7 days a week. We will endeavour to respond to every privacy-related enquiry in a timely manner.

For formal requests relating to personal data rights such as access, correction, or deletion, please clearly state the type of request along with the required identity verification information so that we can process your request more efficiently.